WHAT DO I DO AFTER I’VE SEND AN ACCOUNT TO PCI?

KEEP US INFORMED

• We need to be informed of any contact you may have with the debtor after the account has been sent to us for collection.
• Check the reports we send you to verify the accuracy of data.

REPORT DIRECT PAYMENTS

• Report all payments you receive immediately to us so that we can adjust our records accordingly. This is critical since all accounts are reported to the credit bureaus.

DIRECT ALL CONTACT TO OUR OFFICE

• If debtors call your office to make payment arrangements or to negotiate in any way, please direct them to our office.

DO NOT SEND FURTHER STATEMENTS OR BILLINGS

• Once the account is sent to us there is no need for you to do any more billing or send additional statements.

PATIENCE AND COOPERATION

• Your patience and cooperation are needed to help us collect your past-due accounts. It may take some time to locate a debtor and to collect some accounts.

TALK TO US

• Don’t hesitate to call, text or email us with any questions you may have about a particular account.