WHAT DOES PCI DO ONCE IT RECEIVES AN ACCOUNT FROM YOU?
- Within one or two days of receipt, a new account is entered into our system and is checked with past and existing records for debtor matches. Many of your debtors will have current or previous debts with us from other clients.
- Immediately, an acknowledgment will be emailed to your office. This will confirm the debtor and debt amount that was submitted from your office. The initial demand letter is mailed to the debtor notifying debtor that the account is now assigned to PCI and the debt is to be paid in full or contact made with PCI to discuss payment arrangements within seven (7) days.
- Telephone calls and subsequent mailings are then used in our efforts to have the debtor respond. The importance of immediate payment in full is stressed in all our communication with the debtor.
- If an account is not paid within 30 days of placement, it is reported by us to national credit reporting agencies.
- If debtor calls in response to our efforts, but is unable to pay the account in full immediately, an appropriate payment plan will be arranged based on debtor’s income and assets.
- If still no response is received, the matter is referred to our attorney who initiates legal action in our name, obtains a civil judgment and begins post-judgment collection remedies. We will not sue without prior, written permission from the client.
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