FAQ

VALIDATION OF DEBT

• A computer printout, invoice or statement is usually sufficient. Supply a copy of a signed contract, invoice, personal guarantee or judgment if you have one. This should show the following:
  • WHO OWES THE DEBT. If debtor is a minor, provide information for parents.
  • WHERE TO LOCATE. Show both street and mailing address and phone.
  • HOW MUCH IS DUE. We will add agency commission, if applicable.
  • WHEN THE DEBT WAS INCURRED. Date of service or purchase.
  • WHAT THE DEBT IS FOR. Be specific.

BACKGROUND INFORMATION ON DEBTOR (if available)

• SOCIAL SECURITY NUMBER
• DATE OF BIRTH
• PLACE OF EMPLOYMENT
• PHONE NUMBERS
• ADDRESSES (street, mailing and email)
• SPOUSE INFORMATION
• ANY SIGNED CONTRACTS

* This information can be mailed, scanned and emailed or faxed.

• Within one or two days of receipt, a new account is entered into our system and is checked with past and existing records for debtor matches. Many of your debtors will have current or previous debts with us from other clients.
• Immediately, an acknowledgment will be emailed to your office. This will confirm the debtor and debt amount that was submitted from your office. The initial demand letter is mailed to the debtor notifying debtor that the account is now assigned to PCI and the debt is to be paid in full or contact made with PCI to discuss payment arrangements within seven (7) days.
  • Telephone calls and subsequent mailings are then used in our efforts to have the debtor respond. The importance of immediate payment in full is stressed in all our communication with the debtor.
  • If an account is not paid within 30 days of placement, it is reported by us to national credit reporting agencies.
  • If debtor calls in response to our efforts, but is unable to pay the account in full immediately, an appropriate payment plan will be arranged based on debtor’s income and assets.
  • If still no response is received, the matter is referred to our attorney who initiates legal action in our name, obtains a civil judgment and begins post-judgment collection remedies. We will not sue without prior, written permission from the client.

KEEP US INFORMED

• We need to be informed of any contact you may have with the debtor after the account has been sent to us for collection.
• Check the reports we send you to verify the accuracy of data.

REPORT DIRECT PAYMENTS

• Report all payments you receive immediately to us so that we can adjust our records accordingly. This is critical since all accounts are reported to the credit bureaus.

DIRECT ALL CONTACT TO OUR OFFICE

• If debtors call your office to make payment arrangements or to negotiate in any way, please direct them to our office.

DO NOT SEND FURTHER STATEMENTS OR BILLINGS

• Once the account is sent to us there is no need for you to do any more billing or send additional statements.

PATIENCE AND COOPERATION

• Your patience and cooperation are needed to help us collect your past-due accounts. It may take some time to locate a debtor and to collect some accounts.

TALK TO US

• Don’t hesitate to call, text or email us with any questions you may have about a particular account.

• Regular reports are provided to our clients including:
  • Acknowledgements—Client acknowledgements are sent to our clients on the day the account is entered into our system.  This report includes consumer name and dollar amount entered for verification purposes.
  • Statements—Statements are generated monthly detailing the debtor’s payment, current balance and status of the account as well as your account number.
  • Status Reports—Up-to-date status reports on all your accounts are available at your request. These include consumer name, account number, payment history, current status and balance.

• You can ALWAYS call, text or email us with questions about any account.

• If a debtor offers a discounted amount, PCI will contact you to give details behind the settlement offer and let you determine if you will or will not accept the settlement.

• Yes, just contact PCI with the request and the reasons for the cancellation.

• Please notify PCI of any notices your office receives from the bankruptcy court. PCI will follow-up with all appropriate filings with the court.

• We will help you include specific language in your signed invoices allowing us to add collection commission, interest, etc. to delinquent accounts thereby providing the highest possible return to you.

• Call, email, fax or write us at:

Professional Collections, Inc.
211 South 200 East
Price, Utah 84501

Phone:  435-637-8500
Fax:  435-637-8504

Email:  pci_hg@hotmail.com

• We are anxious to begin what we believe will be a long-term, mutually beneficial relationship.